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Shipping of Returns

The costs for returning any item(s) will be first on behalf of the customer. These costs will be credited if the complaint is well-founded.

How can I sent back the item(s) I want to return?

We provide two methods to return your item(s) back to us. You can pick the one you prefer when opening your ticket return request.

  1. Automatic Method: contact us via mail to: customer@kanedatoys.com to arrange the shipment and print the shipping label you will receive. You will need to pack the item(s) in their original packaging plus a rigid carton box which protects the original packaging of the product where you should stick the shipping label. The courier will collect your parcel.
  2. Own Method: you will take care of shipping your item(s) back to us, picking the courier and shipping service you prefer - we recommend using a trackable shipping service. Below is our shipping address for returns:

 

Att to. Kaneda Toys // ONLINE RETURN
C/ Ruben Dario, 110-112 (Local)
08030, Barcelona
Spain
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