Kaneda Toys provides the most exclusive selection of art toys in the market. The most of our products are highly coveted and we always make our best to take the fair and just participation of our clients in raffles and purchases of our exclusive releases. Any try to fraudulent participation will be user-banned and order-cancelled immediately by our security team.
Reasons of account closure or order cancellation (without any notification)
We reserve the right to withdraw products from Kaneda Toys at any time and/or delete/modify any content on it. Although we will make our best to process all orders, there may be exceptional circumstances that will force us to reject the processing of an order. Said exceptional reasons are as follows:
- Orders that are considered fraudulent due to well-founded evidence by our security department. Kaneda Toys takes the fair and just participation of our clients in raffles and purchases of exclusive releases very carefully, thus we reserve the right to cancel those orders or users we consider fraudulent with any notification.
- Credit card, Paypal account or any other payment method registered in multiple accounts.
- History of excessive card declines at time of processing
- History of excessive cancellations due to unresolved credit card declines.
- Unpaid ‘Aplázame’ cancellation fees or bounced check fees.
- Unacceptable customer behavior to our staff, which includes but is not limited to: hostility, yelling, name calling, foul, language, bodily threats and harassing phone calls (multiple calls about the same subject to different reps in hopes of receiving different responses).
- Customer has multiple Kaneda Toys accounts, with varying billing/shipping information.
In order to avoid any issues due to fraudulent use of account, please note that:
- Only one account per household/billing address/IP address is allowed.
- Once the account has been established, the user may not alter the original name of the account holder, unless there has been a legal name change, or ‘transfer’ the account to a different person. Orders won’t be transferred from one account to another.
- Payment method registered in the account must belong to the account holder.
All pending orders/pre-orders of any account closed due to any of these reasons will be cancelled automatically without giving any explanation.